Q. Where do you ship and what transporter are you using?
A. We ship virtually anywhere in the world and we are using UPS, Canada Post or USPS depending on the situation.
Q. Where do you ship from?
A. Most of our items are shipped from Quebec, Canada, except when specified in their description that they are shipped from USA.
Q. How long will it take for my order to be shipped?
A. Orders are usually shipped within 48 to 72 hours (business days) after payment clearance, except for SxS wraps which can take 12 business days to produce & ship. Once shipped, depending where you live it can take 3 days to one week for your order to show at your door.
Q. How long will it take for my order to arrive?
A. If you live in Canada, your order should arrive within 3 business days after being shipped. International orders delays largely depend on the customs processing but usually take 5 to 7 business days to make it to your door.
Q. How secure is my transaction going to be?
A. Payments are handled by Paypal, the world’s leader in secure online purchase processing. Paypal uses the latest anti-fraud technology to make sure your transaction is 100% safe and protected.
Q. Why would my order payment be declined?
A. Payments are securely handled by Paypal. There are usually three main reasons why a credit card order would be declined on Paypal. The first would be insufficient credit limit on your card. The second is possibly that the cvv code on your card is hard to read and the digits entered were not correct, and the third is that your card has a different billing address than the shipping address and it was not edited during the ordering process.
Q. What can I do if my Paypal payment is declined?
A. If you are having problems with Paypal payment on the site you can login to your Paypal account on www.Paypal.com and click on the link “Send Money”. Put in our email address (firstname.lastname@example.org), the total amount and enter exactly what you want in the notes section and we will process your order accordingly. There are a number of reasons it may decline your Paypal account. For further answers concerning your Paypal account it would be best to contact a Paypal representative.